We at Hospitality WorldWide accept returns and are always willing to help our customers. Items must be checked within 2 days of receipt for any damage and we must be notified via admin@hospitalityworldwide.com.au, claims can not be accepted after this time. We require pictures to be sent to us. Once we have assessed the damage, we will either refund or replace it for a new item. We may also lodge a claim with Australia Post or the Courier Company in question for damaged items and may require your assistance. For a change of mind or if you're not quite happy with your purchase, please contact us first. We will accept returns with the item having to be returned to us within 30 days of you receiving it, for full refund of purchase price less postage & handling costs. Note that item returned must be unused, unopened and in its original packaging with all accessories and is in a re-sellable condition. We will gladly refund you the total amount less shipping handling costs.Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
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